✅ Official Agreements

All projects are governed by a formal contract that defines scope, timeline, responsibilities, and delivery expectations.

✅ Revisions Policy

We offer up to 50 revisions per project, provided they fall within the original brief.
Revisions include:

• Fixing technical issues

• Aligning with the initial strategy and design brief

• Adjustments based on client feedback, if approved

✅ Delivery & Timeline

• Every project follows a clear timeline agreed upon at the start

• Delays caused by MindEscape of over 30 days (not caused by the client) allow the client to request compensation

• Delays under 30 days are not subject to claims

✅ Refund Policy

Refunds are considered under specific circumstances:

• 100% refund if the project cannot be delivered

• Partial refund for undelivered parts if delayed beyond 30 days

• 50% to 100% refund in case of unsatisfactory quality, as determined by our internal team

✅ Post-Project Support

Support ends with project delivery unless otherwise stated in the contract.
We ensure every deliverable functions correctly before handover.

✅ Out-of-Scope Requests

We are not obligated to fulfill:

• Redesigns or structural changes after final approval

• Features or requests not listed in the original contract

• Fixes for issues caused by third parties or client-side decisions

Still, we always do our best to assist—because your success reflects our standards.